Every return means extra shipping costs, and for Shopee sellers, those charges can pile up fast. The Seller Shipping Fee Saver Programme was created to take that burden off sellers by automatically covering eligible fees. Here’s how it works, who can join, and how you can start saving.

What is the Seller Shipping Fee Saver Programme?

The Seller Shipping Fee Saver Programme is a Shopee initiative designed to help sellers manage shipping costs more efficiently. It works on a subscription basis and automatically offsets seller-borne fees such as the Forward Shipping Fee (FSF) and Return Shipping Fee (RSF) whenever a buyer return or refund takes place.

Without the programme, sellers would need to file manual claims to recover these costs, a process that takes time and is limited in coverage. By enrolling, the system automatically applies the savings to eligible orders and reflects them in your account once escrow is released.

Key Benefits for Shopee Sellers

1. Automatic Shipping Fee Savings

Once enrolled, the programme automatically offsets seller-borne fees such as the Forward Shipping Fee (FSF) and Return Shipping Fee (RSF). This applies to all successful returns or refunds, even in cases where buyers request to return items in their original or sealed condition.

2. No More Manual Claims

Normally, sellers need to submit claims to recover certain shipping costs, which can be both time-consuming and limited in scope. With the Seller Shipping Fee Saver Programme, there’s no need to file anything, the system automatically applies the savings for every eligible order.

3. Peace of Mind

The programme reduces the stress of monitoring and chasing after every shipping-related charge. Savings are applied consistently, with up to RM80 covered per order. Unlike claim-based processes, there’s no fixed monthly cap, giving sellers more predictable cost management.

Programme Eligibility

Not all sellers will see the option to join immediately. To check if your shop is eligible:

• Go to Shopee Seller Centre > Campaign > Seller Shipping Fee Saver Programme.

• If you don’t see it, possible reasons include:

  • Your shop mainly sells digital or non-returnable products.

  • There is an issue with your shop status.

  • You are using an account with limited access.

  • You are a cross-border seller.

If you’re unsure why you’re not eligible, you can contact your Account Manager or Shopee Customer Service for clarification.

How to Join or Opt Out

Sellers can choose to enrol in or leave the Seller Shipping Fee Saver Programme through either Shopee Seller Centre on desktop or the Shopee App/Shopee Seller App.

On Desktop (Seller Centre)

1. Log in to Shopee Seller Centre.

2. Click on Campaign in the left sidebar.

3. Select Nominate Now under the Seller Shipping Fee Saver Programme.

4. Choose Sign Up to join or Opt Out to leave.

5. Any changes will take effect on the 1st of the following calendar month.
    

On Mobile (Seller App)

1. Log in to your Shopee App or Shopee Seller App.

2. Go to My Finance.

3. Tap Seller Shipping Fee Saver Programme.

4. Select Sign Up or Opt Out.

5. Changes will take effect on the 1st of the next calendar month.

Important Note: Once you enrol, you will be automatically included in future runs of the programme. If you don’t want to continue, you must opt out before the next month begins.

Programme Duration and Termination

The Seller Shipping Fee Saver Programme runs on a monthly cycle.

• One-month commitment: Each run lasts for a full calendar month. Once you sign up, you are committed for that entire month.

• No mid-month exit: Sellers cannot leave the programme midway. If you wish to stop, you’ll need to opt out before the next run begins.

• Start date: If you miss the current month’s sign-up window, your enrollment will only take effect from the 1st of the following month.

How to Check Your Fees and Savings

Once enrolled in the Seller Shipping Fee Saver Programme, Shopee provides several ways to track your fee savings. Sellers can check these details both on Seller Centre (desktop) and through the Shopee App or Shopee Seller App.

On Shopee Seller Centre (Desktop)

• My Orders → Order Details → Payment Information
   

• My Income → Income Details

On Shopee App / Seller App (Mobile)

• My Shop → My Finance → Order Income

• Sales History → Order Details → Income Details

By checking these sections, sellers can see exactly how much has been saved and how the deductions are applied for each order. This ensures full transparency on the programme’s benefits.

Pricing and Savings

Enrolment in the Seller Shipping Fee Saver Programme comes with a subscription fee that applies to all orders, whether or not they end up being returned or refunded.

• Flat application: The programme fee is charged on every order.

• Advance notice: If Shopee adjusts the subscription fee for upcoming runs, sellers will be informed ahead of time.

• Savings cap: The maximum shipping fee savings per order is capped at RM80.

• No monthly limit: While there is a per-order cap, there’s no overall monthly cap, meaning sellers can save on as many eligible orders as they receive.

This setup ensures predictable costs while giving sellers the potential for unlimited savings across all returns and refunds each month.

From Savings to Efficiency

Shopee’s Shipping Fee Saver Programme helps sellers manage return-related delivery costs more efficiently. For sellers handling multiple shops or platforms, BigSeller provides centralised tools for product listing, order management, stock control, financial reporting, and campaign tracking. By combining Shopee’s programme with BigSeller, sellers gain both cost savings and clearer oversight of their overall operations.

Try BigSeller for free today and see how it fits into your selling workflow.